Refund policy

Effective August 23, 2026

This policy applies to Mura Band reservations placed through the Mura Shopify storefront and paid through Stripe. A $99 reservation payment is charged when the reservation is placed. It is not the full purchase price, and no additional amount is charged automatically.

Cancel before shipment

You may cancel your reservation for any reason at any time before shipment and receive a full refund of every amount paid, including any applicable tax. There is no cancellation or restocking fee before shipment.

To cancel, email support@muraband.com from the email address used for the reservation. Include the purchaser name and Stripe receipt or payment reference if available. Never send payment-card details.

If the shipping estimate changes

Mura is currently estimated to ship in Spring 2027. This is an estimated shipping window, not a guaranteed dispatch or delivery date. If Mura expects a delay, we will email you before the end of the current estimated window, explain the reason, provide a revised estimate where one can reasonably be given, and offer a free way to accept the delay or cancel for a full refund.

For a first delay with a definite revised shipping date no more than 30 days after the current estimated window, the notice may explain that no response will be treated as agreement to that short delay. A longer or indefinite delay, or any further delay, requires your agreement by the deadline stated in the notice. If we do not receive that agreement, we will automatically cancel the unshipped reservation and issue a full refund.

If the product changes materially

Mura is still in development and final specifications may change. If a proposed change would make the product materially different from what you reserved, we will explain the change and ask you to accept it by a stated deadline or cancel for a full refund. If you do not accept by that deadline, we will automatically cancel the unshipped reservation and refund every amount paid. If Mura cannot supply the product or otherwise cancels an unshipped reservation, we will also refund every amount paid.

FCC equipment authorization

Delivery is conditional upon successful completion of any applicable Federal Communications Commission equipment authorization process. Mura will not deliver the device before that process is successfully completed. If authorization is not completed, we will automatically cancel the unshipped reservation and refund every amount paid to the original payment method. This does not limit any other consumer right or remedy.

Refund method and timing

We will initiate a pre-shipment refund as soon as reasonably possible and no later than seven business days after your cancellation request or an automatic cancellation takes effect. Refunds go to the original payment method. Most card refunds appear within 5–10 business days after initiation, depending on the card issuer, and may appear as a reversal of the original charge.