Warranty
Frame Wearable, Inc., trading as Mura, provides this limited hardware warranty for Mura Bands purchased through the Mura storefront, including devices supplied under existing reservations. Coverage begins when your device is delivered, not when you pay your reservation deposit.
Coverage at a glance
- Coverage period
- One year from delivery
- Covered hardware
- Sensing module, band and charging accessories
- Service
- Repair or replacement for covered defects
Covered defects and exclusions are explained below.
What is covered
For one year from delivery, this warranty covers defects in materials and workmanship in the Mura sensing module, band, and supplied charging accessories during normal use in accordance with the product instructions. A manufacturing defect in the battery is covered.
How we will help
We will help troubleshoot the issue and repair or replace hardware with a covered defect at no charge, including necessary parts, labor, and shipping within our supported US destinations.
If we cannot provide a repair or replacement within a reasonable time, we will offer a refund of the amount paid for the affected device, including applicable tax.
A repair or replacement will remain covered for at least the remainder of the original one-year period. This does not limit any longer protection required by law.
What is not covered
This hardware warranty does not cover loss, theft, ordinary cosmetic wear, normal battery aging, or damage caused by accidents, misuse, or use contrary to the product instructions.
Opening the device or using third-party services or accessories does not, by itself, void this warranty; damage actually caused by those actions is not covered. These exclusions do not remove coverage for an unrelated manufacturing defect.
How to request service
Email support@muraband.com with a description of the issue and your order reference or other evidence of purchase. We will provide troubleshooting and, if a return is needed, the shipping instructions and a prepaid label.
Product registration is not required. Please do not send a device to our correspondence address without return instructions.
The warrantor is Frame Wearable, Inc., registered at 131 Continental Dr, Suite 305, Newark, DE 19713, United States.
Written warranty questions or requests for a free paper copy may be sent to Mura, 2810 N Church St, STE 89620, Wilmington, DE 19802, United States.
Returns and software support
Your separate 30-day return period lets you try Mura at home and return it if it is not right for you. A covered hardware fault can be reported after that return period and during the warranty period.
App, connectivity, and security support are planned. We will publish the software support period before shipment; the one-year hardware warranty does not specify that period.
Your legal rights
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It adds to, and does not exclude or restrict, your applicable statutory rights or implied warranties. It does not reduce any stronger protection provided when you placed your order.
Need warranty support?
Contact our team for help with a hardware issue.